Terms and Conditions

1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.

 

2. The full fee for Under the Wing Sleep Consultancy services is due on booking your Consultation with Under the Wing Sleep Consultancy.

 

3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:

• Less than 12 hours’ notice – no amount will be refunded

• 24 hours’ notice – 50% of full amount will be refunded

• More than 72 hours’ notice – 100% will be refunded to the client

 

4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 12 hours of the booking time, Under the Wing Sleep Consultancy, on a case by case basis, may accept a rescheduled appointment within 7 days of the original booking time.

 

5. Under the Wing Sleep Consultancy reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Under the Wing Sleep Consultancy cancelling, the Client will be offered a full refund or alternative dates if preferred.

 

6. In respect of each programme granted by Under the Wing Sleep Consultancy to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.

 

7. Advice given by Under the Wing Sleep Consultancy intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.

 

8. Under the Wing Sleep Consultancy placed here advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.

 

9. If the Client’s child has an underlying health condition, Under the Wing Sleep Consultancy reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

 

10. If it’s found to be the Client’s child’s age is under 5 months and this hasn’t been explicitly stated to Under the Wing Sleep Consultancy (the “Company”), the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

 

11. Under the Wing Sleep Consultancy is contactable at any time Monday to Friday 3pm – 9pm but will respond when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.

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12. Under the Wing Sleep Consultancy reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Under the Wing Sleep Consultancy team.

 

13. Under the Wing Sleep Consultancy reserves the right to change the Terms & Conditions at any time.